ZEALTH24 Privacy Policy
Last updated: 2 February 2026
1. Introduction
ZEALTH24 (Pty) Ltd (“ZEALTH24”, “we”, “us” or “our”) is a South African-based digital portal and marketplace (“Platform”) that connects users seeking fitness and wellness services with users offering such services.
This Privacy Policy explains how we collect, use, process, store, share, and protect personal information in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”), and other applicable South African data protection laws.
By accessing or using the ZEALTH24 Platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
2. Definitions
- Personal Information: Any information relating to an identifiable, living natural person or juristic person, as defined in POPIA.
- User / You / Your: Any individual or entity accessing or using the Platform.
- Processing: Any operation concerning personal information, including collection, storage, use, dissemination, or deletion.
3. Personal Information We Collect
3.1 Information You Provide Directly
- Full name, Email address, and Mobile number
- Physical or postal address
- Payment and billing information
- Profile information (qualifications, experience, content, services)
3.2 Automatically Collected Information
- IP address, device information, and browser type
- Usage data and interaction with the Platform
3.3 Third-Party & API Information
- Information received from payment service providers and identity verification partners.
- Google User Data: If you choose to connect your Google Calendar to the Platform, we collect and process information from your calendar to manage availability and appointments.
4. Use of Google User Data & Limited Use Disclosure
Our Platform uses Google APIs to sync your fitness appointments. Our use and transfer to any other app of information received from Google APIs will adhere to Google API Service User Data Policy, including the Limited Use requirements.
- How we use your data: We access your Google Calendar to check for scheduling conflicts and to automatically add ZEALTH24 bookings to your calendar.
- Data Retention: We do not store your full Google Calendar history. We only store data related to appointments booked through our Platform.
- Sharing: We do not share your Google User Data with third parties, except as necessary to provide the scheduling service or to comply with law.
5. Purpose of Processing Personal Information
- Manage and authenticate User accounts
- Facilitate transactions and scheduling between Users
- Enable escrow and secure payments
- Prevent fraud and improve Platform performance
6. Lawful Basis for Processing
- Your consent
- Performance of a contract
- Compliance with legal obligations
7. Sharing of Personal Information
- Other Users (for transactions)
- Payment processors and cloud hosting providers
- Regulators or law enforcement (where required)
- We do not sell personal information.
8. Data Security
We implement technical and organizational measures to safeguard personal information, but cannot guarantee absolute security.
9. Data Retention
We retain personal information only as long as necessary to fulfil purposes, comply with legal obligations, and resolve disputes.
10. Your Rights
- Access, correct, or request deletion of your data.
- Object to processing or withdraw consent.
- Lodge a complaint with the Information Regulator (South Africa).
11. Contact Information
Email: info@zealth24.com
Website: www.zealth24.com