Zealth24 Disclaimers and Liability Waivers At Zealth24, we strive to offer a safe and secure marketplace for health and wellness products and services. However, the nature of our platform and the range of products and services available require certain disclaimers and liability waivers. These serve to clarify the limits of our responsibilities and protect all parties involved, including buyers, sellers, and service providers. Please read the following carefully.
1. General Disclaimers Service providers offering fitness and wellness services on Zealth24 must submit proof of their qualifications, certifications, or licenses as applicable. Zealth24 reserves the right to verify these credentials before allowing providers to list their services on the platform. However, while zealth24 makes reasonable efforts to validate the authenticity of these documents, buyers are encouraged to conduct their own due diligence before engaging with any service provider. Zealth24 requires all service providers to clearly state their refund and cancellation policies on their listings. Buyers must review these policies before booking. If a buyer cancels a service within the timeframe specified by the service provider, a refund or rescheduling option may be offered. However, if a buyer fails to cancel within the required timeframe or does not attend a scheduled service, refunds are at the sole discretion of the service provider. Zealth24 will not mediate these cases unless there is evidence of a policy violation. Users engaging in fitness, wellness, or alternative therapy services acknowledge that these activities may carry inherent risks, including but not limited to physical injury, allergic reactions, or unexpected health complications. By booking and participating in these activities, users voluntarily assume all associated risks. Zealth24 advises consulting with a healthcare professional before engaging in any physical fitness activity, especially for individuals with pre-existing health conditions. All sellers listing health and wellness products on Zealth24 must ensure their products comply with relevant South African health and safety regulations, including but not limited to those set by the South African Health Products Regulatory Authority (SAHPRA). Sellers are required to provide certifications or proof of compliance where applicable. Zealth24 reserves the right to remove any listings that do not meet these standards
or that pose a health risk to users. Zealth24 encourages users to resolve disputes directly through the
platform’s messaging and support system. If a resolution cannot be achieved within 7 days, users may request mediation facilitated by Zealth24’s support team. Should mediation fail, users have the option to
pursue binding arbitration under South African arbitration laws. Zealth24 will not participate in arbitration but will provide necessary records or communication logs if required. Zealth24 emphasizes that all information provided by service providers and sellers is not a substitute for professional medical guidance. Users should not rely on any content available on the platform for diagnosing or treating medical conditions. Users are strongly encouraged to consult qualified healthcare professionals before beginning any new treatment, fitness regimen, or dietary plan. Zealth24 disclaims any responsibility for actions
taken by users based on the information provided by sellers or service providers. Users agree to indemnify and hold Zealth24 harmless from any claims, damages, or losses resulting from the misuse of products or services purchased through the platform. This includes, but is not limited to, injuries caused by incorrect use of fitness equipment, adverse reactions to dietary supplements, or failure to follow professional advice provided by service providers. Users accept full responsibility for ensuring the correct and safe use of products and services obtained through Zealth24. Zealth24 offers a platform for alternative and complementary health treatments, such as massage therapy, acupuncture, and aromatherapy. These treatments are not a substitute for professional medical care and may not be suitable for all individuals. Users are advised to seek medical clearance before undergoing any such treatments, especially if they have chronic conditions, allergies, or are currently under medical supervision. Zealth24 disclaims any liability for complications arising from these treatments. To the fullest extent permitted by law, Zealth24’s liability for any claim arising from the use of its platform, products, or services shall not exceed the total amount paid by the user for the specific product or service in dispute. Zealth24 shall not be liable for indirect,
consequential, or special damages, including, but not limited to, loss of business, revenue, data, or goodwill, even if advised of the possibility of such damages. This limitation applies regardless of the cause of action, whether in contract, tort, or otherwise.
1.1 No Medical Advice Provided:
Zealth24 is an e-commerce platform that facilitates the sale and purchase of health and wellness products and services. We do not provide medical advice, diagnosis, or treatment. Any health-related information provided on the platform, including descriptions of products or services, is for informational purposes only and is not intended as a substitute for professional medical advice, consultation, or treatment. Always seek the advice of a qualified healthcare professional before starting any new treatment or service.
1.2 No Guarantee of Results:
Zealth24 does not guarantee the effectiveness of any products or services sold on the platform. The results and benefits of health and wellness products or services may vary from person to person. Users are responsible for evaluating the appropriateness of products or services based on their individual health needs.
1.3 Accuracy of Information:
The information provided on our platform, including product descriptions, service details, and user reviews, is submitted by sellers and service providers. While Zealth24 strives to ensure the accuracy of this information, we do not guarantee its reliability, completeness, or correctness. Buyers are encouraged to conduct their own research or consult a professional before making a purchase or booking a service.
1.4 Third-Party Products and Services:
Zealth24 serves as a platform for third-party sellers and service providers to offer their products and services. We are not the manufacturers of these products or the providers of these services. As such, Zealth24 does not assume liability for any claims, losses, or damages resulting from the use or misuse of products or services
purchased on our platform.
2. Liability Waiver for Products
2.1 Product Use at Buyer’s Own Risk:
All health and wellness products purchased through Zealth24 are used at the buyer’s own risk. Zealth24 disclaims any liability for injuries, adverse effects, or health complications that may arise from the use of products sold on the platform, including but not limited to:
- Dietary supplements.
- Skincare products.
- Herbal remedies.
- Fitness equipment.
2.2 Manufacturer Responsibility:
Any claims regarding the quality, safety, or effectiveness of a product are the responsibility of the seller or manufacturer. Zealth24 will facilitate communication between buyers and sellers in the event of disputes, but we do not assume responsibility for defective products or claims arising from product-related issues.
2.3 Product Recall:
In the event of a product recall initiated by the manufacturer or regulatory authorities, Zealth24 will notify affected buyers and provide guidance on the return or disposal of the recalled product. Zealth24 shall not be held liable for any harm caused by a recalled product.
3. Liability Waiver for Services
3.1 Service Use at Buyer’s Own Risk:
Any health or wellness services booked through Zealth24, including but not limited to consultations, fitness classes, wellness treatments, or alternative therapies, are used at the buyer’s own risk. Zealth24 disclaims any liability for injuries, complications, or negative outcomes resulting from such services.
3.2 Service Provider Responsibility:
Sellers and service providers offering services on our platform are independent contractors. They are solely responsible for the quality, safety, and appropriateness of the services they provide. Zealth24 does not monitor or verify the qualifications or certifications of service providers. Buyers should conduct their own due diligence to assess the suitability of any service provider before booking a service.
3.3 No Liability for Outcomes:
Zealth24 shall not be held liable for any claims, damages, or losses that arise as aresult of engaging with a service provider on the platform. This includes but is not limited to:
- Injuries sustained during wellness treatments or fitness sessions.
- Dissatisfaction with the outcome of a consultation, therapy, or other wellness service.
- Financial losses incurred due to service cancellations or disputes between buyers and service providers.
4. Limitation of Liability
4.1 Exclusion of Indirect Damages:
To the fullest extent permitted by law, Zealth24 shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our platform, products, or services. This includes but is not limited to:
- Loss of income or revenue.
- Loss of business or anticipated savings.
- Loss of data or goodwill.
- Physical harm or injury.
4.2 Limitation of Direct Liability:
Zealth24’s total liability for any claims arising from the use of the platform, whether in contract, tort, or otherwise, is limited to the amount paid by the buyer for the product or service in question. In no case shall our liability exceed the total purchase price of the product or service. 5. Assumption of Risk 5.1 Informed Consent:
By using our platform, buyers and service recipients acknowledge that they are voluntarily assuming any associated risks, including the potential for adverse health effects, injuries, or dissatisfaction with results. Buyers and service recipients are encouraged to consult with a healthcare professional or fitness expert prior to using any products or services offered through Zealth24.
6. Health and Wellness Products Specific Disclaimer
6.1 Dietary Supplements and Nutritional Products:
All dietary supplements, herbal products, and nutritional items sold on the platform are not evaluated by the South African Health Products Regulatory Authority (SAHPRA) unless otherwise noted. These products are not intended to diagnose, treat, cure, or prevent any disease. Users should consult a healthcare provider before starting any new diet, supplement, or nutrition plan.
7. Fitness and Wellness Services Specific Disclaimer
7.1 Fitness Activities and Exercise Equipment:
Participation in any fitness activities or the use of exercise equipment purchased through our platform is voluntary and undertaken at the user’s own risk. Zealth24 is not responsible for injuries sustained during fitness classes, personal training sessions, or through the use of fitness products. Users should seek guidance from a
certified fitness instructor or healthcare provider before beginning any fitness regime.
7.2 Alternative Health Treatments:
Wellness services offered on the platform may include alternative or complementary health treatments, such as massage therapy, acupuncture, or aromatherapy. These services are not a substitute for traditional medical
treatment, and users are advised to consult with a healthcare professional before undergoing any alternative health treatment.
8. No Endorsements
8.1 Seller and Service Provider Endorsement:
Zealth24 does not endorse or recommend any specific sellers, products, or service providers. Listings on the platform are provided for convenience and information purposes only. Buyers are encouraged to research and evaluate sellers and service providers independently.
8.2 Third-Party Links:
The platform may contain links to third-party websites or resources. Zealth24 is not responsible for the content, privacy policies, or practices of these third-party websites, and users access them at their own risk.
9. Dispute Resolution
9.1 Binding Arbitration:
In the event of any dispute arising out of the use of the platform, products, or services, the parties agree to resolve the dispute through binding arbitration under South African arbitration laws, rather than in court.
9.2 Governing Law:
This Disclaimer and Liability Waiver shall be governed by and construed in accordance with the laws of South Africa, and any legal actions or proceedings shall be brought exclusively within South Africa.
10. Updates to This Policy
Zealth24 reserves the right to update or modify this Disclaimers and Liability Waivers policy at any time. Changes will be effective immediately upon posting on the platform. Users are encouraged to review this policy periodically to stay informed of any changes.
11. Acceptance of Terms
By using our platform, purchasing products, or booking services, you acknowledge that you have read, understood, and agree to be bound by this Disclaimer and Liability Waiver.
12. User Account Responsibility
Users are responsible for maintaining the confidentiality of their account information, including passwords and other login credentials. Zealth24 is not liable for any unauthorized use of an account. Users agree to notify Zealth24 immediately of any unauthorized access or security breach involving their account. Any actions or purchases made under a user’s account are the responsibility of the account holder.
13. Data Privacy and Security
Zealth24 takes reasonable measures to protect user information. However, we disclaim liability for unauthorized access to or use of personal data beyond our control. Users agree to assume responsibility for maintaining secure internet connections and protecting their personal information when using the platform.
14. Health and Safety Compliance for Sellers and Service Providers
All sellers and service providers are responsible for ensuring compliance with relevant health and safety regulations. Zealth24 disclaims responsibility for the regulatory compliance of products or services listed on the platform. Users are encouraged to verify that any purchased products or services meet necessary health and safety standards.
15. Force Majeure
Zealth24 shall not be held liable for any delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to acts of nature, government restrictions, strikes, pandemic outbreaks, or disruptions in transportation or communications. In such events, Zealth24 may suspend or limit
access to its services without liability.
16. Jurisdiction and International Use
This Disclaimer and Liability Waiver is governed by the laws of South Africa. Zealth24’s platform is intended primarily for users within South Africa, and we do not guarantee that the platform or its content complies with laws outside South Africa. International users are responsible for complying with any applicable local
laws.
17. Service Availability and Platform Changes
Zealth24 does not guarantee uninterrupted access to its platform or the continuous availability of all listed services. We reserve the right to modify, suspend, or discontinue any part of the platform, including specific services or features, without prior notice. Zealth24 is not liable for any losses or damages resulting
from platform unavailability.
18. Refund and Cancellation Dispute Mediation
While Zealth24 encourages direct resolution of refund and cancellation issues between users and providers, we reserve the right to mediate in cases involving clear violations of stated policies. Zealth24’s mediation services are limited to facilitating communication and do not guarantee specific outcomes. In unresolved cases, users retain the option to pursue arbitration as outlined in our Dispute Resolution policy. You should also refer to the terms of service and T&C’s document for detailed guidance. Contact Us
If you have any questions or concerns regarding this Disclaimers and Liability
Waivers policy, please contact:
- Address: Johannesburg, South Africa
- Email: Info@zealth24.com
- Office Hours: Monday to Sunday, 9 AM to 5 PM (SAST)