Zealth24 Payment and Refund Policy
Effective Date: [Insert Date] Zealth24 provides a secure, transparent payment experience using PayFast as our payment gateway. By using Zealth24, you agree to this policy governing all payments, refunds, and disputes. This policy ensures that all buyers and sellers are aware of payment and refund practices, applicable fees, and their respective responsibilities. Zealth24’s role is limited to facilitating payment processing and transaction coordination on the platform, and we disclaim any liability beyond this role.
1. Payment Methods and Processing
Zealth24 partners with PayFast to process all payments. Accepted methods include:
- Credit and Debit Cards: Visa, MasterCard.
- EFT (Electronic Funds Transfer).
- Other PayFast-enabled Methods: Including digital wallets and other locally supported options.
All payments are processed in South African Rands (ZAR) in accordance with PayFast’s security and data protection protocols, including PCI DSS compliance.
2. Transaction and Subscription Fees
2.1 Transaction Fees Zealth24 charges sellers a transaction fee for each completed sale, calculated as a percentage of the transaction. Buyers are not charged transaction fees on Zealth24. Transaction fees may vary and will be deducted from the seller’s payment before settlement. Zealth24 reserves the right to adjust transaction fees as needed, notifying sellers in advance. 2.2 Subscription Fees Sellers may choose from subscription options for enhanced services:
- Free Trial Subscription: Offered at Zealth24’s discretion.
- Premium and Platinum Subscriptions: Additional benefits are
available to subscribers based on the chosen level.
Subscription fees, if applicable, are billed through Pay Fast. Zealth24 reserves the right to modify subscription fees with prior notice to subscribers.
2.3 Changes in Fees
Transaction and subscription fees are subject to change. Sellers will be notified of any adjustments in fees, and updated rates will apply to future transactions.
3. Refunds and Cancellations
3.1 Product Refunds
Refunds may be requested by buyers through their Zealth24 account. Approved refunds will be processed to the original payment method through PayFast. Refunds typically take 10-15 business days to reflect in the user’s account, depending on banking processes.
3.2 Service Cancellations
Services booked on Zealth24 can be canceled according to Zealth24’s Cancellation Policy. A full refund will be issued for cancellations made within the specified time (usually 24 hours before the service). Cancellations made
outside of this timeframe may incur partial refunds or no refund, as stated in our policy.
3.3 Non-Refundable Services and Digital Content
Due to the nature of digital content, downloadable items (e.g., e-books, videos, etc.) are non-refundable once accessed. Similarly, specific non-refundable services are identified at the point of sale. Zealth24 is not responsible for refunding payments for these transactions but will review cases where the product or service was defective or did not meet the description.
4. Dispute Resolution and Chargebacks
4.1 Chargebacks
Buyers disputing a charge with their card provider (a chargeback) should be aware that Zealth24 follows PayFast’s chargeback resolution process. Sellers may be responsible for chargeback fees if the dispute is resolved in the buyer’s favor.
4.2 Dispute Resolution Process
For unresolved disputes, Zealth24 provides mediation support. Sellers and buyers are encouraged to submit evidence, such as transaction details, communication records, and photographs, to facilitate resolution. Zealth24 may, at its discretion, forward disputes to PayFast for further handling, while maintaining a neutral stance.
5. Payouts to Sellers
5.1 Settlement Process
Sellers receive payouts through PayFast according to PayFast’s settlement periods, which typically fall within 2 business days after a transaction is completed. Zealth24 disclaims any liability for PayFast’s settlement delays or
technical issues.
5.2 Compliance with PayFast Terms
All sellers are required to comply with PayFast’s policies for payout processing, including verification steps and tax obligations. Non-compliance may result in delays, and Zealth24 bears no responsibility for issues arising from failure to adhere to PayFast’s requirements.
6. Anti-Fraud and Security Measures
Zealth24 and PayFast use industry-standard security measures and fraud detection systems to protect all users. In the case of suspected fraudulent activity, Zealth24 reserves the right to:
- Suspend User Accounts Temporarily: Pending further investigation.
- Request Additional Identification: For verification if fraud is suspected.
Zealth24 is not liable for delays or losses arising from account suspensions due to fraud investigations.
7. Customer and Seller Responsibilities
7.1 Payment Authorization
By providing payment details, buyers authorize PayFast to charge the full amount of the transaction to their selected payment method. Buyers are responsible for ensuring the availability of sufficient funds and accuracy of payment details.
7.2 Compliance with South African Law
All users must comply with applicable South African laws, including the Consumer Protection Act (CPA). Zealth24 disclaims any responsibility for users’ non-compliance with local laws, including those related to tax obligations and declarations.
8. Subscription and Recurring Payments
Users opting for recurring payments authorize PayFast to charge their selected payment method at specified intervals (e.g., monthly, quarterly, or annually) based on the chosen subscription. Users may cancel recurring payments by adjusting settings in their Zealth24 account before the next billing cycle. Zealth24 is not responsible for processing refunds for unused subscription time post-cancellation.
9. Changes to This Policy
Zealth24 reserves the right to amend this Payment and Refund Policy at any time. All users will be notified of significant changes. Continued use of Zealth24’s platform constitutes acceptance of any modifications. Updated
policies will be available on the Zealth24 website.
10. Contact Us
For any payment-related inquiries or support, please reach out to our customer
support team:
- Email: info@zealth24.co.za
- Business Hours: Monday to Sunday, 9 AM – 5 PM (SAST)
Thank you for choosing Zealth24. We are committed to offering a seamless and secure payment experience for all transactions on our platform.